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FAQ

Account Management

  • πŸ“ How do I change my phone number?
  • πŸ“ How do I change my email address (ID)?
  • πŸ“ How do I change my password?

Security

  • πŸ“ Why was my KYC application rejected?
  • πŸ“ Do I have to do KYC verification?
  • πŸ“ How do I set up OTP?
  • πŸ“ Do I have to set up OTP?
  • πŸ“ Why am I not receiving a verification SMS on my phone?
  • πŸ“ Why have I not received my verification email?

Trading

  • πŸ“ I have enough funds in my account, why can’t transaction be processed?
  • πŸ“ How to process open order?
  • πŸ“ I placed Buy/Sell order, why is order not getting executed?
  • πŸ“ How much the minimum transaction order amount?
  • πŸ“ How do I check my transaction details?
  • πŸ“ Can I modify or cancel my order?
See all 8 articles

Registration

  • πŸ“ How can I terminate my account?
  • πŸ“ Can I open a XIGNAL account if I’m a foreigner?
  • πŸ“ Can I open a XIGNAL account if I'm underage?

Login Issues

  • πŸ“ My OTP codes generated by Google Authenticator aren’t working.
  • πŸ“ I got an email about inactive account status, but have been actively using XIGNAL.
  • πŸ“ My account status is changed to inactive, but I want to keep using it.
  • πŸ“ I was informed that my account status will be changed to inactive.
  • πŸ“ I got new phone, how to change Google OTP?
  • πŸ“ I would like to disable OTP on XIGNAL.
See all 10 articles
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