FAQ

Account Management

• 📝 How do I change my phone number?
• 📝 How do I change my email address (ID)?
• 📝 How do I change my password?

Security

• 📝 Why was my KYC application rejected?
• 📝 Do I have to do KYC verification?
• 📝 How do I set up OTP?
• 📝 Do I have to set up OTP?
• 📝 Why have I not received a verification SMS on my phone?
• 📝 Why have I not received my verification email?

Trading

• 📝 I have enough funds in my account, why can’t transaction be processed?
• 📝 How to process open order?
• 📝 I placed Buy/Sell order, why is order not getting executed?
• 📝 How much the minimum transaction order amount?
• 📝 How do I check my transaction details?
• 📝 Can I modify or cancel my order?

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Registration

• 📝 How can I terminate my account?
• 📝 Can I open a XIGNAL account if I’m a foreigner?
• 📝 Can I open a XIGNAL account if I'm underage?

Login Issues

• 📝 My OTP codes generated by Google Authenticator aren’t working.
• 📝 I got an email about inactive account status, but have been actively using XIGNAL.
• 📝 My account status is changed to inactive, but I want to keep using it.
• 📝 I was informed that my account status will be changed to inactive.
• 📝 I got new phone, how to change Google OTP?
• 📝 I would like to disable OTP on XIGNAL.

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