📣 [LEVEL 4] How to complete KYC Verification

How to complete KYC Verification

Visit our Xignal website www.xignalex.com

Log in and click [Account] on the upper right of the main page.

On the following screen click [Security] on the left side menu.

Find Verification section and click [KYC Verification] icon.

You can proceed with LEVEL 4 only after completing previous LEVELs.

• [LEVEL 2] How to set up Google OTP
• [LEVEL 3] How to verify mobile phone number

Read the Terms of Service, and click the checkbox if you agree.

Then click [Confirm] to move on.

In this step, you're able to select your language by clicking the 'Globe' icon

Then click [Start] to go to the next step.

Choose issuing country/region of your document and select the type of ID.

Once you’ve chosen the type of ID you will provide, you’ll have a choice of three ways to submit it:

• Take a picture of your ID with your desktop/laptop camera, or
• Upload a picture from your computer, or
• Scan a QR code with your mobile phone and continue the process on mobile
  
  

In order to successfully check your ID document, the photo must include:

• All four corners of the document. If it's a passport, we need all four corners of the picture page.

• It must be a clear photo of good quality so that we can read all of the text.

• There must be no glare distorting your face or any of your information.

In case you've chosen to use your mobile next screen will be opened. 
Enter your email address to get the link or scan QR code instead, and finish verification by your mobile.

You can go through this step by uploading pictures of your ID from your computer as well.

If you're using a mobile device to proceed with KYC verification, please make sure to apply ONLY ONCE.  Don't keep applying for KYC verification because there is no message about completing the application.
After completing KYC Verification you can check the status of your application at our website.

After you’ve successfully submitted your ID, you’ll need to provide a selfie.
Click on the [Start] button to continue.

If you are going through this step by using your desktop/laptop camera, you might see
a pop-up in your browser asking for permission to use your camera.

Click [Allow] to continue.

You can check the status of your KYC Verification in [Account] - [Security] - [Verification].

If the document meets the requirements, the request will be processed within 10 minutes.
If you're using a mobile device to proceed with KYC verification, please make sure to apply ONLY ONCE.

Your application is completed successfully until LEVEL 4 KYC status displays as Rejected.
In case your KYC application has been rejected, you have to reapply again.

NOTICE

Why was my KYC application rejected?

These are some reasons why your KYC may have been rejected.

1. The images uploaded are blurry.
2. The document is expired.
3. The document is not genuine or/and modified.
4. The face is not clearly visible in the photo.

Please, make sure you avoid the mistakes described above when applying for KYC.

If you have any trouble, please submit a request through XIGNAL SUPPORT.