How to complete Proof of Residency
Visit our Xignal website www.xignalex.com
Log in and click [Account] on the upper right of the main page.
On the following screen click [Security] on the left side menu.
Then find Verification section and click [Proof of Residence] icon.
You can proceed with LEVEL 5 only after completing all previous LEVELs.
- [LEVEL 2] How to set up Google OTP
- [LEVEL 3] How to verify mobile phone number
- [LEVEL 4] How to complete KYC verification
Read the Terms of Service, and click the checkbox if you agree.
Then click [Confirm] to move on.
Please read this requirements carefully before submitting documents.
- Upload a photo of passport and one of the following documents of the proof of residence as an image file:
- utility bill (e.g. gas, water, electricity)
- certificate of tax payment
- certificate of residence issued by the government authority
- Passport and document of the proof of residence must be shown together in one photo.
- Document must be issued within the last 90 days (including issue date).
- The name on the passport and the name on the document of the proof of residence must match.
- Name and address must be accurately indicated and displayed on a photo.
Passport AND utility or tax bill must be shown in ONE photo.
- Please upload an image of passport and document of the proof of residence according to requirements.
- Enter your residential address.
Then click [Upload] to complete.
You can check the status of your residence verification in [Account] - [Security] - [Verification].
If the document meets the requirements, the request will be processed within 1~2 business days.
If your residence verification was rejected, please read the requires one more time, and try again.
If you have any trouble, please submit a request through XIGNAL SUPPORT.