📣 [LEVEL 2] How to disable OTP

How to disable OTP

To disable current OTP submit a request through XIGNAL SUPPORT and attach following documents.

Required Documents

• Passport photo with a note

• Selfie holding passport with a note.

The note should contain all of the following: 

• To : XIGNAL Exchange
• Purpose : Disable OTP
• Name : Last name, First name (as in passport)
• E-mail : E-mail address registered on the XIGNAL exchange (User ID)
• Date : Request date

NOTICE

• Passport should not be expired. 
• Passport photo should be clearly visible. 
• All corners of the passport must be visible.
• A note must be attached. 
• Photos taken before the request date are not accepted. 
• Copies or screen captures of passport are not accepted.

If the document meets the requirements, the request will be processed within 1~2 business days.
After request approval, a user can log in to account and set up a new OTP. 

For more information on how to set up a new OTP, visit How to set up Google OTP.

If you have any trouble, please submit a request through XIGNAL SUPPORT.