📝 My account status is changed to inactive, but I want to keep using it.

Account status changes to inactive for those who didn’t login for 1 year.

If you want to activate your account, please submit a request through XIGNAL SUPPORT with attaching following documents.

Required documents: 

• Passport photo with note.
• Selfie holding passport with a note.

The note should contain all of the following: 

• To : XIGNAL Exchange
• Purpose : Account activation
• Name : First name, Last name (as in passport)
• E-mail : E-mail address registered on the XIGNAL exchange (User ID)
• Date : Request date

NOTICE

• Passport should not be expired.
• Passport photo should be clearly visible. 
• All corners of the passport must be visible.
• A note must be attached. 
• Photos taken before the request date are not accepted. 
• Copies or screen captures of passport are not accepted.